What you receive
Every confirmed booking is delivered as an electronic voucher — a PDF attached to an email, plus the same information in the body of the message so it is readable on any device. Your voucher contains:
- your booking reference, in the format ATE-YYMMDD-XXXX;
- the experience, the option booked, the date and the number of travellers;
- the exact meeting point, with a map link, or the pick-up arrangement;
- the pick-up window, where one applies;
- the 24-hour operations number to call on the day;
- the cancellation deadline for that specific booking, as a date and time;
- the total paid, in Thai baht, and the payment reference.
Where you gave us a mobile number, we also send the voucher summary on WhatsApp. There is nothing to print: a phone screen is accepted everywhere we operate.
When you receive it
| Stage | Timing |
|---|---|
| Booking request acknowledged | Immediately on submission, by email |
| Availability confirmed and payment link sent | within 2 hours between 07:00 and 23:00 Bangkok time, and by 09:00 for overnight requests |
| Voucher issued | Within minutes of payment clearing |
| Pick-up time and driver details | The evening before travel, by email and WhatsApp |
| Service performed | On the date and at the time stated on your voucher |
Payment links remain valid for 24 hours. If a link expires before you use it, the reservation is released and you will need to book again, subject to availability.
Shipping and physical goods
We do not ship anything. We sell services, not goods. There is no physical delivery, no postage, no courier, no customs formality and no shipping charge on any booking made through this site. Every product is delivered electronically as described above.
When the service is performed
The service itself is performed in Thailand on the date you selected. That date may be up to 400 days after the booking date. Minimum lead times apply:
- Airport fast track and meet-and-assist: at least 48 hours, so the airport pass can be issued in your name.
- Private charters and bespoke itineraries: at least 48 hours, as availability is confirmed manually.
- Everything else: at least 24 hours.
Shorter notice is sometimes possible. Message the operations desk and we will tell you honestly whether it can be arranged rather than take the money and hope.
If your voucher has not arrived
Voucher emails are sent from bookings@accesstransitexpress.com. If nothing has arrived within 30 minutes of payment:
- Check the spam, promotions and junk folders, and search for your booking reference.
- Check that the email address you gave at checkout was correct — a typo is by far the most common cause.
- Contact support@accesstransitexpress.com or the WhatsApp number with your reference and we will resend it within minutes.
A missing voucher never invalidates a booking. Your reservation exists in our system from the moment payment clears, and we can always resend, reissue or read it to you over the phone.
Where we operate
The contracting entity is registered in Indonesia; every service is delivered in Thailand. Nothing on this site is performed in Indonesia.
Services are delivered in Thailand only: Bangkok, Phuket, Krabi, Chiang Mai, Chiang Rai, Koh Samui, Pattaya, Ayutthaya, Kanchanaburi, Khao Lak, Khao Sok and Hua Hin.
Transfers operate from Suvarnabhumi (BKK), Don Mueang (DMK), Phuket (HKT), Chiang Mai (CNX), Krabi (KBV) and Samui (USM). Airport fast track and meet-and-assist operate at Suvarnabhumi (BKK), Don Mueang (DMK) and Phuket (HKT) only — those are the terminals where we hold the airport authorisation.
We sell to customers anywhere in the world. Nothing on this site is restricted by the buyer's country of residence.
Age and eligibility
You must be 18 or over to make a booking. Individual experiences carry their own restrictions — minimum ages, health conditions, pregnancy, mobility — and each listing states them under "before you book". Where a supplier refuses participation because a stated restriction was not disclosed at booking, no refund is due.
Travellers under 18 must be accompanied by a parent or guardian. Child rates and free-travel ages vary by listing and are always stated on the listing.
If we fail to deliver
If a service we have confirmed is not delivered, you receive a full refund of the amount paid for it — no conditions, no restocking fee, no credit note. If part of it is not delivered, you receive a proportionate refund or an equivalent substitute, at your choice. The full mechanics are in the refund and cancellation policy.
If you believe a service was not delivered as described, tell us within 30 days of the travel date so that we can investigate with the supplier while records and staff memory are still current.