Talk to a person in Bangkok

Our Bangkok operations desk answers 24 hours a day, every day. If you are travelling today and something has gone wrong, use WhatsApp or the phone — it is faster than a form.

Fastest first

support@accesstransitexpress.com Existing bookings and general help
bookings@accesstransitexpress.com New bookings and quotes
partners@accesstransitexpress.com Agents, DMCs and affiliates

Registered office

Indonesia

This is the registered address of the contracting entity. It is not a travel desk — nobody there can help with a booking, so please use the channels above.

Operations, Bangkok

Where your trip is actually run from Bangkok, Thailand

Our drivers, guides and airport staff work from here, and this is the desk that answers 24 hours a day, every day. Email before visiting so someone is expecting you.

Making a complaint? Write to disputes@accesstransitexpress.com with your booking reference. We acknowledge within one business day and aim to resolve within five — the full procedure is in our disputes policy.

Send us a message

We reply to everything, usually within a few hours during Bangkok daytime.