Help & FAQ

Submitting a booking reserves your places and sends the request to our desk. We check the terminal can take it for your flight, then email a secure payment link. You are charged only when you use that link — nothing is taken at the moment you press the button on this website.

At least 24 hours before the scheduled flight time. Later than that we cannot register the names with the terminal. If you are inside the window, message us anyway — we will tell you honestly whether it can still be done rather than take the money and hope.

Thai baht (THB), always. Other currencies shown on this site are indicative conversions to help you judge the price; your own bank sets the rate and may add a foreign transaction fee. Your statement will show ACCESSTRANSITEXPRESS.

Visa, Mastercard, JCB, American Express and UnionPay, all with 3-D Secure, plus bank transfer for larger bookings and agency accounts. Card details are entered on the payment provider’s own hosted page — never on this website.

Because that is how the group is structured: the contracting entity is registered in the United States and the airport team is in Thailand. What matters to you is that one company is responsible end to end — it takes the payment, issues the invoice, delivers the service and pays any refund. We state it on every listing and at checkout rather than letting you discover it from a bank statement.

A named, uniformed escort meets you — at the aircraft door on arrival, at the terminal entrance on departure — and walks you through the terminal, using priority immigration handling where that lane is available and authorised. They help with the formalities and stay with you to the arrivals exit, or to the gate side on departure.

No, and be wary of anyone who says they can. Priority handling is used where it is available, but immigration and the other authorities control every passenger decision and can change the operating route without notice. We shorten the walking and the queueing; we do not control the counter.

No. Customs and aviation security are enforcement functions that nobody may lawfully bypass, and the immigration officer still makes the admission decision. What fast track buys you is the queue and the navigation, not the outcome.

No. Eligible travellers must still complete the official TDAC themselves, and you remain responsible for your passport, your visa and meeting the entry requirements.

No. It reduces navigation time and eligible queues, but you still have to make the airline check-in, document-control and boarding deadlines. Meet your escort at least 3 hours before an international departure and 2 before a domestic one.

The escort guides you toward baggage claim and helps coordinate the route. A physical luggage porter is included only in the porter, VIP and First Class tiers — the standard tier does not include one. Baggage fees charged by the airport or airline are always separate.

Only in the First Class Departure tier at Phuket and the First Class Departure tier at Suvarnabhumi. A departure booking without the luggage porter does not include lounge access.

Suvarnabhumi (BKK), Don Mueang (DMK) and Phuket (HKT) — the three terminals where we hold the authorisation. We do not list airports we cannot actually work in.

The standard tier is the escort, the terminal route and priority immigration handling. Above it, the porter and VIP tiers add a luggage porter; Suvarnabhumi adds an electric buggy across the concourse; and Phuket’s First Class tier adds a personal butler on arrival, or a porter plus lounge access on departure.

Yes at Suvarnabhumi and Phuket: arrival and departure booked together cost 15% less than buying them separately, and go on one reference so our desk tracks both flights. Don Mueang has no combo discount, but both legs still go on one booking.

The exact meeting instructions come with your confirmation, by email. Terminal layouts, entrances and road access change more often than people expect, so use that message rather than a photograph you found online.

We track it, and your escort moves with the flight at no charge. That is why we ask for the operating carrier and flight number rather than a codeshare number — without the right one we cannot see the delay.

Tell us and your airline in advance. Airlines arrange the formal wheelchair and reduced-mobility assistance, and we coordinate the terminal meeting around that confirmed support. Fast track is not a substitute for it.

Yes. We can attach a private vehicle to any booking so the same team handles you from the aircraft to the hotel — a private taxi or larger vehicle at Suvarnabhumi, a van at Don Mueang and Phuket. Ask in the notes at checkout and we add it to the payment link.

There is one passenger counter, not separate adult and child prices: everyone at or over the airport’s counted age pays the tier rate. Younger children travel free — under 5 at Suvarnabhumi (up to two per paying passenger), under 2 at Phuket with no limit — but must still be listed by name, because the terminal manifest is per person.

The airport pass is issued per name against the passport. Names cannot be added or changed at the terminal on the day, so an unlisted traveller cannot be taken through with the group.

Yes, free of charge up to 24 hours before the scheduled flight time. Inside that window the booking is non-refundable, because the pass has already been issued against your names. If we cannot deliver — for any reason on our side — you get a full refund however close to the flight it happens.

We issue it within one business day of acknowledging your cancellation. Card refunds typically appear in 5 to 10 business days, and up to 15 for some issuers. That period is set by your bank, not by us.

Yes, subject to the terminal being able to take it, and free of charge outside the 24-hour window. Reply to your confirmation or message the operations number with the new flight details.